Choose which notices you get
Updated
Use Notifications to decide which MedPragma notices you want to get.
Who can use it: everyone, on every plan. The list depends on your role:
- Patients see notices about their appointments, payments and urgent requests.
- The team also sees uploaded receipts and underpaid payments.
- Administrators and the owner also see account notices: a new sign-in, the plan, the card or an accepted invite.
Step by step
- Open the user menu → Account → Notifications.
- Turn each notice on or off.
- Select Save.
Important: what turning a notice off does
A notice you turn off stops on every channel: email, WhatsApp and inside the app. For example, if a patient turns off Appointment reminders, they don't get the reminder on WhatsApp either.
Good to know
- Practices choose which automatic messages they send patients, and on which channel, in WhatsApp → Automations. This page is your personal preference.
- Instructions, follow-ups and surveys about my appointments covers the instructions before a visit, the message after it and the satisfaction survey.
Troubleshooting
| Problem | What to do |
|---|---|
| You still get a notice you turned off | Make sure you selected Save. |
| You stopped getting reminders | Check that Appointment reminders is on. |
| "No notification preferences" | Your user has no notices to set yet. Message us from Help. |