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Patient files

Updated

Who can use it: professionals at the patient's clinic, on every plan.

Upload files

  1. In the chart or the consultation, select File (in the shortcuts).
  2. Drag files in, or select them. Use Add more files to add others.
  3. Optionally give each one a title (for example, "Chest X-ray").
  4. Select Upload.
Upload files dialog

Each file goes into the clinical history as an Attachment entry. Images also appear in TimeLens, if the clinic has the module on.

View, organize and delete

  • Preview opens images and PDFs. Other file types download.
  • Download.
  • Edit changes the Display name and Category.
  • Delete removes the file. This can't be undone.

Good to know

  • Up to 25 MB per file.
  • Patients can also send you files:
    • On WhatsApp, they go to Received files for you to classify.
    • During a video call, if you allow it, they come in as drafts.

Troubleshooting

Problem What to do
The file won't upload Check it's under 25 MB, and your connection.
"Preview not available for this file type" Download it to view it on your device.