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Share images with the patient

Updated

Show the patient how their treatment is going, or send a comparison to a colleague for a referral.

Who can use it: professionals, administrators and owners, on every plan. Send by WhatsApp needs a plan with WhatsApp.

Save and share a comparison (40 seconds)

Step by step

  1. In TimeLens → Comparisons (or the video History), select Share.
  2. Choose who:
    • The patient only: they see it in their portal, under My images, or with the link after signing in.
    • Doctors in your account: only doctors in your account, signed in. Useful for referrals.
    • Anyone with the link: no sign-in needed. Only available if the owner turned public links on.
  3. Choose when it Expires: in 1, 7, 30 or 90 days. Public links always expire.
  4. Select Share. The link is ready to copy.

After sharing

  • Preview: shows exactly what someone opening the link sees.
  • Send by WhatsApp: sends the link to the patient's phone.
  • Change access: creates a new link, and the old one stops working.
  • Revoke link: stops it working immediately.
  • Before creating one, you confirm that the patient authorized sharing these images publicly.
  • By default, the patient's name, notes and file names aren't shown. Only show them if the patient expressly authorized it.
  • The owner can turn public links off for the whole account in Settings → Privacy.
  • Every share, change of access and view of a link is logged.

Troubleshooting

Problem What to do
"Your clinic turned public links off." Share with the patient or with doctors, or ask the owner to turn them on in Privacy.
"The patient has no phone" Add their mobile number in Edit patient and send again.
The patient can't see the image They need to sign in with the account for the patient's email. Check the link hasn't expired or been revoked.