Accept a team invitation
Updated
When a practice invites you, you get an email with a link to join its account with the role you were given (professional, staff, administrator or auditor).
Who can use it: the invited person. An administrator or the owner sends invitations (see Invite users and assign roles).
This page is shown in Spanish. The Spanish labels are shown in italics.
Step by step
- Open the invitation email and select the link.
- Enter your first name, last name and password. Use the same email the invitation was sent to.
- Select Create account (Crear cuenta). You can also use Google (Usar Google) if your Google account has that same email.
- Accept the Terms and Conditions if it's your first sign-in.
Good to know
- Already have a MedPragma user? Use the same link. The new account is added to your user, and you pick it from the user menu → Switch Account.
- Each invitation works once and only with the invited email.
- If you're invited as a professional and the practice's plan has no free professional seats, the invitation can't be accepted until the practice frees a seat or upgrades.
Troubleshooting
| Problem | What to do |
|---|---|
| "The invitation isn't valid" | It was already used, deleted, or you typed another email. Ask the practice to resend it. |
| The invitation didn't arrive | Check spam. The practice can resend it from Settings → Users. |
| A plan limit message appears | The practice has no free professional seats. Let whoever invited you know. |