"You aren't assigned to a clinic": what to do
Updated
MedPragma organizes appointments, patients and clinical records by clinic. If your user isn't assigned to one, you see You aren't assigned to a clinic instead of the dashboard.
Who sees it: any team member who doesn't work at one of the account's clinics yet.
If you're the owner or an administrator
- Your account has no clinics: select Create clinic and enter its details.
- The account already has clinics:
- Select Join and the clinic's name.
- Choose how you'll work there:
- As a professional (I see patients): uses 1 professional seat on your plan.
- To manage: doesn't use a professional seat.
- Confirm. The dashboard loads with that clinic's data.
If you're a professional or staff
Ask your account administrator to assign you to a clinic from Doctors. Once they do, reload the page.
Good to know
- If you work at several clinics, switch between them with the clinic switcher in the top bar.
- If every professional seat on your plan is taken, join To manage, or upgrade from My plan.
Troubleshooting
| Problem | What to do |
|---|---|
| "We couldn't load your clinics" | Check your connection and select Try again. |
| You can't join as a professional | Your plan has no free professional seats. Join To manage or upgrade. |
| You were assigned but still see the message | Reload the page, or sign out and back in. |