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Reset your password

Updated

Request a link to create a new password when you can't remember yours.

Who can use it: everyone, on every plan.

These pages are shown in Spanish. The Spanish labels are shown in italics.

Step by step

  1. On the sign-in page, select Forgot your password? (¿Olvidaste tu contraseña?).
  2. Enter your email and select Send reset link (Enviar enlace).
  3. Open the email and select the link within 5 minutes.
  4. Enter your email and your new password, then select Set new password (Guardar nueva contraseña).
  5. Sign in with the new password.
Forgot your password page with the Send link button highlighted

Good to know

  • For security, we always show the same message, even if the email has no account.
  • You can request up to 3 links every 5 minutes.
  • Passwords must include at least one special character (for example ! or #).
  • If you sign in with Google you don't need a password. To add one, go to Account → Password (see Change your password).
  • If you use two-step verification, you'll still be asked for your code after signing in.

Troubleshooting

Problem What to do
The email doesn't arrive Check spam. Make sure it's the email you registered with.
The link doesn't work It expires after 5 minutes and works once. Request another.
"You have reached the limit of password reset requests" Wait 5 minutes and try again.
"Password must contain at least one special character" Add a symbol, such as ! or #.