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How to sign in to MedPragma

Updated

Sign in to manage your practice or, if you're a patient, to see your appointments, payments and images.

Who can use it: everyone: clinic staff, professionals, patients and auditors. Available on every plan.

The sign-in page is shown in Spanish. Once you're signed in, MedPragma uses the language in your profile. The Spanish labels are shown in italics below.

Step by step

  1. Go to app.medpragma.io.
  2. Choose how to sign in:
    • Google (Usar Google): if your MedPragma account uses the same email as your Google account.
    • Email (Correo electrónico) and Password (Contraseña), then Sign in (Iniciar sesión).
    • Magic link (Usar enlace mágico): enter your email and select Send magic link (Enviar enlace mágico). Open the link we email you on the same device.
  3. If two-step verification is on, enter the code from your authenticator app (see Sign in with two-step verification).
  4. MedPragma opens your home screen:
    • Professionals, administrators and owners: Dashboard.
    • Staff: Appointments.
    • Patients: My appointments.
    • Auditors: Audit.
Sign-in page with the Google and Sign in buttons highlighted
Magic link sign-in with the Send magic link button highlighted

Good to know

  • Magic links expire after 5 minutes and work once. If yours expired, request a new one.
  • Attempt limit: after 5 attempts in 5 minutes, wait a few minutes before trying again.
  • Suspicious sign-ins: if someone signs in from a new network and a new browser on a third device all at once, we block it and email you a link to unlock your account. That link expires after 5 minutes.
  • More than one account: if you work at more than one practice with the same email, switch accounts after signing in from the user menu (your photo, top right) → Switch account.
  • No account yet? Select Sign up (Registrate) (see Create your clinic account). If a practice invited you, use the link in the invitation.

Troubleshooting

Problem What to do
"Incorrect email or password" Check the email for typos. If you forgot your password, select Forgot your password? (¿Olvidaste tu contraseña?), see Reset your password.
The magic link says it's invalid or expired More than 5 minutes passed, or you already used it. Go back to sign in and request a new one.
The email doesn't arrive Check spam and promotions. Wait a minute before requesting another.
"Too many sign in attempts" Wait 5 minutes and try again.
Google sign-in says the account doesn't exist Your Google account uses a different email. Sign in with the email you registered or were invited with.
You lost access to your authenticator app On the code screen, select Use backup code.