Choose a new time after a cancellation

If the clinic cancels your appointment, or it expires unpaid, we always let you know and give you a way to book it again.

The notice

You get an email (and a WhatsApp message, if the clinic uses it) with:

The cancelled appointment and the reason, if the clinic wrote one.
The Choose a new time button.
A link to the clinic's booking page, in case you'd rather pick another day or professional.
The clinic's phone and email.

Select Choose a new time in the email. You don't need to sign in.
Pick the day and time. You see the free times of the same professional, for the same service.
Select Confirm.

Done: your appointment has the new time.

You can also do it from the portal: in Appointments, filter Cancelled and select Reschedule on the appointment (see My appointments).

If you had already paid, the payment carries over to the new time.
If it wasn't paid yet (for example, the payment deadline passed), we ask you to pay when you choose the time: select Pay with MercadoPago, or pay it from Appointments in your portal before the deadline.

Select None suits you? Let me know if an earlier one frees up to join the waitlist.
Select Book another appointment at the clinic to choose another professional.
Or contact the clinic: its phone and email are at the bottom of the page.

The link is only for that appointment and works for 30 days. It's used once: if you open it again, you see the time you chose.
If you cancel the appointment yourself from the portal, you also get an email with the link to choose a new time.

Problem	What to do
"This link has expired"	Book a new appointment from the clinic's page, with the button shown.
"This link is no longer valid"	Ask the clinic for a new link, or book from its page.
No free times	Try another day, join the waitlist or contact the clinic.
I didn't get the notice	Check your spam folder. If it's not there, contact the clinic.