Appointment payment statuses
Updated
Every appointment shows its payment status. Here's the reference.
| Status | What it means |
|---|---|
| Not Paid | Not paid yet. Normal for appointments paid at the clinic. |
| Pending payment (appointment) | Online-payment service: the appointment is held until the patient pays, following the Payment policies. The deadline shows next to it. |
| Receipt under review | The patient uploaded a transfer receipt. It's waiting for your approval (see Review receipts). |
| Paid | Fully paid. |
| Deposit paid | The patient paid the deposit; the rest is paid at the visit. |
| Underpaid | A transfer arrived for less than was owed. |
| Expired unpaid | The payment deadline passed and the appointment was cancelled. The patient gets an email with a link to choose another time and pay for it. If they pay later, it's confirmed again if the time is still free. |
| Overdue · needs review | The deadline passed and the policy says keep the booking: you decide whether to keep waiting or cancel. |
| Payment rejected | You rejected the receipt. The patient can upload another. |
| Prepaid | Paid with prepaid credits. |
| Refunded | The money was returned. |