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Services and prices

Updated

Services are what patients choose when they book: a consultation, a test, a certificate. Each one has its price, its length and how it's paid.

Who can use it: professionals, administrators and owners, on every plan. Each clinic has its own catalog.

Services list with price, length and payment type

Add a service

  1. In Services, check the right clinic is selected at the top.
  2. Select Add service.
  3. Fill in:
    • Name (required) and, optionally, Category and Description.
    • Price and Currency.
    • Duration: from 5 minutes to 8 hours. It sets the appointment's length.
    • Payment type (see below).
  4. Select Create service.
New service panel

Payment types

Type What happens when booking
Free The appointment is confirmed.
Online payment (MercadoPago) The patient pays when booking. The appointment stays Pending payment until they pay, following your Payment policies. You need MercadoPago connected.
Pay later (transfer/cash) The patient chooses Bank transfer (they upload the receipt and you approve it) or Cash (they pay at the clinic and the appointment is confirmed).

Edit or deactivate

  • Select Edit on the service's row to change anything. Appointments already booked keep their price.
  • Select Deactivate so it can't be booked anymore. Its existing appointments don't change, and you can bring it back with Activate.

Troubleshooting

Problem What to do
The patient doesn't see the service when booking Check it's Active and belongs to the right clinic.
The patient can't pay online Connect MercadoPago in Settings → MercadoPago. Meanwhile they can pay by transfer.