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Patient files during a video call

Updated

During the video call, the patient can send you test results, photos or previous prescriptions. The files are saved in their clinical record.

Who can use it: the professional decides whether to allow it; the patient sends the files. Solo, Growth and Pro plans.

Allow files (professional)

  1. To stop more files, select Block patient files.

When the patient sends a file, you get a notice with View in Clinical History.

The patient attached a file notice

In the video call, select Allow patient files. The button changes to Block patient files.

Allow patient files button in the video call controls

Send files (patient)

  1. Once the professional allows it, select Attach files. While it's blocked, the button reads Files locked.
  2. Drag the files in or select them. You can give each one a title, for example "Blood test".
  3. Select Upload.
Upload files to the clinical record dialog

Where they go

  • Each file is saved in the patient's files.
  • A draft entry, Archivo adjunto (paciente) (patient attachment), appears in the Clinical History, linked to the video call appointment.
  • The professional also gets an in-app notification.

Good to know

  • It's blocked at the start of every video call: the professional allows it when needed.
  • Each file can be up to 25 MB.
  • If the patient selects Attach files while it's blocked, they see that the doctor hasn't enabled file sharing yet.

Troubleshooting

Problem What to do
The patient sees Files locked The professional needs to select Allow patient files. The patient gets the change within a few seconds.
"File uploads have been disabled by the doctor for this consultation" The professional blocked it. Ask them to allow it.
The file doesn't upload Check it's under 25 MB and the connection is still up.